About Us:

Decoded HR is a Human Resources consulting firm dedicated to partnering with companies that prioritise HR within their organisation and require a trusted outsourcing business partner to manage their In-House-Like People Departments. We specialise in offering strategic guidance and impactful HR solutions, leveraging technology to enhance human capital.

Client:

Our client is a tech start-up developing a state-of-the-art customer facing SaaS. We are looking for a Product Manager with a passion for driving customer-facing products and a deep understanding of product strategy, agile methodologies, and technology-driven user experiences. This role is ideal for an experienced product leader with a background in applied AI and SaaS, ready to make a significant impact in a fast-paced, collaborative environment.

Position Overview:

As the Product Manager, you will serve as the bridge between our development team and business stakeholders, defining and prioritising product requirements to ensure alignment with business objectives. This role involves leading testing and feedback initiatives, overseeing business intelligence requirements, and guiding product development from ideation to launch. You’ll collaborate closely with cross-functional teams to create a seamless, user-centred platform.

Key Responsibilities:

• Act as the main point of contact between development teams and business stakeholders.

• Define detailed product requirements, create user stories, and manage feature prioritisation based on business goals, market needs, and user stakeholder input.

• Ensure product developments align with business strategy, focusing on delivering customer-centric solutions.

• Lead testing activities within the Feedback Team, collaborating with users to simulate real customer service scenarios.

• Oversee testing to ensure software functionality, usability, and performance.

• Collect and analyse customer support feedback, reporting issues and user insights to the development team for resolution.

• Lead UAT sessions to validate that the software meets user needs before deployment.

• Define business intelligence and establish KPIs to measure product success.

• Use data-driven insights to inform decision-making and optimise product performance.

• Provide guidance and support to ensure optimal team performance and foster a culture of collaboration and high productivity.

• Implement mechanisms for ongoing feedback from users on processes, tools, and performance.

• Validate features to ensure alignment with market needs, driving continuous improvement based on user feedback. Collaborate with Product Marketing to ensure cohesive messaging and positioning, developing materials that highlight key features, competitive advantages, and user benefits.

• Create and maintain product documentation to support cross-functional teams, ensuring comprehensive, up-to-date resources for users, product development, and sales.

• Develop and lead product training and demos for both internal teams and client-facing stakeholders, enabling a deep understanding of the platform’s capabilities and use cases as required.

Key Competencies:

• Strong understanding of product lifecycle management, software development processes, and user-centred design.

• Excellent interpersonal and communication skills to manage cross-functional collaboration.

• Ability to balance multiple priorities and respond to evolving business needs.

• Proficiency in data analysis, business intelligence, and setting KPIs.

• Familiarity with customer support operations, feedback mechanisms, and customer-centric product validation.

• Strong organisational, leadership, and problem-solving skills.

• Knowledge of UX/UI principles and ability to align development with business goals.

• Flexibility and drive for continuous improvement, implementing innovative ideas effectively.

Qualifications:

• Proven experience in product management, ideally within customer-facing software products.

• Background in applied AI, machine learning, or Generative AI is a plus.

• Expertise in agile methodologies and experience working with external and internal teams.

• Experience in SaaS, web technologies, and customer service platforms.

• Knowledge of iGaming or similar industries is advantageous.

What We Offer:

• Fully remote position.

• Opportunity to join a growing tech start-up and make a real impact.

• Collaborative and innovative work environment.

• Competitive salary and benefits package.

We look forward to welcoming a visionary Product Manager ready to make a tangible impact.

Apply today and be part of our journey!